Where the regulations apply, you have a minimum of seven calendar days after you place the order to cancel the contract, you should send an email stating that you are cancelling the contract in accordance with your legal rights and tell us why.
Your order will be refunded in full minus an admin charge of 10% of the cost of your order if you have cancelled prior to loading.
Or an Admin fee of 30% of the cost of your order if your product has already been loaded.
Full cost of order will apply once load has been delivered
Payment may be made on-line or over the phone, to Seamus Ryan Sand & Gravel Ltd by credit or debit card. Cheques can be posted with an order. Cash on delivery is also fine, but please do not send cash in the post. Payment must be received prior to or on delivery for all one off loads.
All on-line credit card details are transmitted in an encrypted form over a secure payment server to ensure confidentiality. You will see https in the address bar of the browser on the page that asks for your card details.
Goods & Delivery price will be shown just before you go to the secure server. Every effort has been made to keep them fair whatever combination of goods you choose but if you have concerns please email us. Large orders over 100 tonnes please call to discuss your requirements and terms.
We accept no responsibility for loss, damage or injury incurred if our transport is asked to leave the public road system to deliver your goods off road. Our drivers will always attempt to deliver to the required place but sometimes this is physically impossible and we will then deliver at the road side.
Failed Delivery: We accept no responsibility for loss, if we are unable to deliver your goods due to local restrictions; parking; width; weight and CLEAR WAY, you should tell us at time of placing an order if such restrictions apply and if applicable issue an exemption permit to allow offloading to take place to avoid a failed delivery charge.
Product Matching: All natural products vary in both colour and texture and just like purchasing tiles it is possible to see a difference because the quarry is dynamic and new extractions often take place weekly, with each zone a different substructure is exposed, so with that in mind it is imperative if you are trying to match an existing product that you visit our site to match it up with your sample before you order.
You will be charged if you reject a load after delivery simply because it is not the same as something you already have, we cannot guarantee a match in any way.
Title: Of ownership passes from Seamus Ryan Sand & Gravel Ltd to you when payment has been deposited to our bank account or cash collected at time of delivery(COD)
If an incorrect product is ordered by a customer and needs to be returned to our depot, there will be a collection fee payable by the customer. This fee will vary depending on the location of site and distance from our depot.
If products received by a customer are deemed to be defective or incorrect, this situation will be dealt with on a one to one basis.